Privacy Policy

1. Introduction

SpecSavi Ltd. ("SpecSavi," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at specsavi.com, use our services, or interact with us.

We provide B2B Revenue Operations consulting services, including RevOps consulting, CRM implementations, sales and marketing automation, offshore BDR operations, data governance, and AI-powered prospecting tools.

This Privacy Policy applies to information we collect through our website, services, email communications, and other interactions you have with us. By using our services or providing us with your information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our services:

Information You Provide Directly

Website Forms and Inquiries:

• Name and contact information (email address, phone number)
• Company name and job title
• Project details and service requirements
• Any other information you choose to provide in forms or communications

Newsletter Subscriptions:

• Email address
• Name
• Company name (optional)

Service Engagements:

• Business and contact information for key stakeholders
• CRM and sales/marketing data needed to deliver our services
• Employee information for offshore team setup and management
• Payment and billing information (processed through third-party payment processors)
• Communications and project documentation

Information We Collect Automatically

Website Usage Data:

• IP address (anonymized where possible)
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• General location information (country/city level)

Analytics and Cookies:

• We use Google Analytics to understand how visitors use our website
• Cookie identifiers and similar tracking technologies
• Email engagement metrics (opens, clicks) for our marketing communications

Information from Third Parties

Partner Referrals:

• Contact and company information when partners refer clients to us
• Business context relevant to potential service delivery

Third-Party Integrations:

• Data from CRM platforms (HubSpot, Salesforce) and other tools we integrate with on your behalf
• Information necessary to deliver our services through connected platforms

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery:

• To provide, maintain, and improve our consulting services
• To implement and manage CRM systems, sales/marketing automation, and data governance solutions
• To manage offshore BDR teams on your behalf
• To communicate with you about projects, deliverables, and service updates
• To provide technical support and respond to your inquiries

Business Operations:

• To process payments and manage billing
• To send administrative information, such as changes to our terms or policies
• To maintain records for tax, accounting, and legal compliance purposes
• To analyze and improve our service offerings
• To manage partner relationships and facilitate service referrals

Marketing Communications:

• To send you newsletters, marketing materials, and information about our services (with your consent)
• To track engagement with our marketing emails
• To understand which content is most relevant to our audience

Legal and Security:

• To comply with legal obligations and respond to legal requests
• To protect our rights, privacy, safety, or property, and that of our clients and partners
• To detect, prevent, and address fraud, security issues, or technical problems

4. Legal Bases for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given us explicit consent to process your personal information for marketing communications or partner referrals. You may withdraw your consent at any time.

Contractual Necessity: When processing is necessary to perform our contractual obligations to you or to take steps at your request before entering into a contract.

Legitimate Interests: When we have a legitimate business interest in processing your information, such as:

• Improving our services and website functionality
• Conducting business operations and analytics
• Facilitating partner referrals to provide comprehensive service solutions
• Preventing fraud and ensuring security
• Managing customer relationships

We balance our legitimate interests against your privacy rights and only process data in ways you would reasonably expect.

Legal Obligations: When we must process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers and Subprocessors

Offshore Teams:

• We operate offshore BDR teams located in India and the Philippines who may process client data as part of service delivery
• These teams operate under our direct management and are bound by confidentiality obligations

Cloud and Technology Providers:

• Google Workspace and AWS for data storage and business operations
• HubSpot, Salesforce, and other CRM/marketing platforms for client project delivery
• Payment processors (Stripe, PayPal) for transaction processing
• Analytics providers (Google Analytics) for website usage analysis

All service providers are carefully vetted and bound by data processing agreements to protect your information.

Strategic Partners

We maintain relationships with strategic partners to provide comprehensive service solutions. These partners include:

• Development agencies for custom software builds
• Specialized consultants for industry-specific expertise
• Technology vendors for platform implementations
• Service providers for capabilities outside SpecSavi's core offerings

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Data Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a structured, commonly used format.

Rectification

You can request that we correct inaccurate or incomplete personal information about you.

Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances. Note that we may need to retain certain information for legal, tax, or accounting purposes.

Restriction of Processing

You can request that we limit how we use your personal information in certain situations, such as while we verify data accuracy or assess your objection to processing.

Objection to Processing

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Marketing Opt-Out

You may unsubscribe from our marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at privacy@specsavi.com
• Adjusting your communication preferences in your account settings

Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@specsavi.com
• Mail: SpecSavi Ltd. [Physical Address]

We will respond to your request within 30 days (or as required by applicable law).

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Active Client Data: Duration of engagement plus 7 years thereafter for compliance
• Marketing Data: Until you unsubscribe or for 3 years from last engagement
• Website Analytics: 26 months through Google Analytics
• Legal Holds: Until the matter is resolved

When we no longer need your information, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures Include:

• Encryption: Data encrypted in transit (SSL/TLS) and at rest
• Access Controls: Role-based access controls limit data access to authorized personnel
• Employee Training: All employees receive data protection training
• Security Audits: Regular security assessments and vulnerability testing
• Incident Response: Procedures to detect, respond to, and report security incidents

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy for detailed information.

Types of Cookies:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Google Analytics with IP anonymization
• Marketing Cookies: Email tracking for engagement metrics

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

10. International Data Transfers

SpecSavi is based in Canada. We may transfer your personal information to countries that may not provide the same level of data protection as your jurisdiction.

Transfer Safeguards:

• EU-approved Standard Contractual Clauses for EU/EEA transfers
• Adequacy decisions where available
• Data processing agreements with offshore teams and international partners
• Technical and organizational security measures for all transfers

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date
• Notify you via email
• Post a notice on our website homepage
• Seek renewed consent where required by law

We encourage you to review this policy periodically.

13. Contact Us

For questions, concerns, or requests regarding privacy:

Response Time: We aim to respond to all privacy inquiries within 30 days of receipt.